Terms & Conditions

Welcome to our website.

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Health Shop's relationship with you in relation to this website.

By accessing this website and/or placing an order you are agreeing to be bound by the terms and conditions contained herein. If you do not agree with these terms and conditions, you must not access or use this website or any of the materials displayed on it. Your continued access or use of this website will constitute your unconditional acceptance of these terms and conditions, as they may be amended in absolute discretion from time to time without prior notice to you.

The term 'the Health Shop' or 'us' or 'we' refers to the owner of the website, the Health Shop. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, we may collect personally identifiable information about you, such as your full name, phone number and email address, when you register for an account. If you choose to purchase a product from us, we or our third-party payment processors will collect your payment information. We may send you promotional emails as well as service related emails related to your account. You may opt out of certain promotional emails by visiting our subscription center. If you no longer wish to receive account-related emails, you may opt out of them by canceling your account.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales

    Internet Orders

    Products may be ordered from this website by submitting a completed order form through the checkout procedure. A confirmation of your order will be sent by email to the address you have provided. The sending of this email (whether or not it is received) constitutes a contract between us. By placing an order you agree to accept our terms and conditions.

    Post and Telephone Orders

    We are happy to receive orders over the telephone. Call us on 01792 360 299 to place an order. Orders are normally dispatched within 1 – 2 working days if goods are in stock.


    We only deliver to the United Kingdom.

    Delivery of the products you order will be made to the address you specify in the check out procedure when placing your order. For items in stock your order will be dispatched within 1-2 days and should reach you within 4 days, usually a lot less.

    If you need goods urgently and wish to pay for special delivery, please contact us on telephone number 01792 360 299 to discuss your requirements.

    Damaged products

    Whilst we try very hard to deliver our item to you in perfect condition in the event that it does arrive damaged we will replace it for you, free of charge. To report a damaged product please email info@thehealthshopswansea. You must notify us within 4 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.

    10-day guarantee

    If you decide you don’t want your order, please return it to us within 10 days of the date on the invoice in the condition in which it arrived. We will issue a full refund for the item. Please note that you will be responsible for the cost of returning the item if not faulty.

    This does not affect your statutory rights.

    Terms of Use Agreement

    Access to this website is provided free of charge and for your personal use and in accordance with these terms and conditions. The Health Shop advertises products on this website for sale to persons dealing as consumers only. they are not intended for re-sale.

    Description of Products

    The description and specification of products on this website are based on published literature and supplied to us by the manufacturers of the specific products. Manufacturers are continually updating product specifications and whilst we will endeavour to keep product descriptions up to date, we are not responsible for any inaccuracies with regard to these products or images. We reserve the right to withdraw any product from sale or correct any errors appearing on the website without incurring any liability. We may also make changes which do not materially affect the quality or performance of those products. Price and availability is also subject to change without notice.


    The information contained within this website is provided solely for the user’s information and, whilst every effort has been made to provide accurate information in accordance with British Law, it is provided without warranty of any kind. The information provided on this website is not intended to diagnose, treat, cure or replace medical/ specialist advice. If you currently take prescription medication and intend to also take nutritional or herbal supplements, we advise you to first check with your G.P. and/or a specialist health practitioner that the combination of your prescription medication and supplements or natural remedies are suitable.

    The Health Shop, its agents, employees or contractors will not be liable to you for any damages, (direct, indirect or consequential), or lost profits, or goodwill lost, or consequential loss, arising out of your use of, or reliance on, information provided at this site, or information provided at any other site that can be accessed from this site.

    Links to websites not under the control of The Health Shop are provided solely for the convenience of users. The Health Shop is not responsible for the accuracy, currency, reliability, or the security of the content of such websites or for their availability. The Health Shop does not endorse such websites or their content and your use of any such websites is at your own risk.

    Price and Payment

    The product price is the price quoted on the Website at the time your order is accepted. The price will include any applicable value added tax (VAT), but does not include the cost of delivery, if this applies (see delivery charges).

    Payment is made by credit or debit card at the time we accept your order. Refunds will generally be made by means of a credit to your credit or debit card. We operate a fully secure website, supporting the Internet standard of Secure Socket Layers or SSL to ensure that the transmission of your sensitive information cannot be intercepted or decoded.

    Credit Card Payments will be authorised and charged during the check-out procedure. If, for any reason, we discover any items are unavailable and we are unable to supply, the cost of your order will be adjusted accordingly and we will refund any unavailable items within seven days of taking the payment. Refunds will generally be made by means of a credit to your credit card.

    Although every care is taken over the accuracy of content on this site, there may occasionally be an error and products may be priced incorrectly. Should this occur we will either: contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods at the incorrect price.

    Promotional Offers

    Promotional product offers are usually available for a limited period and while stocks last. Should we receive your order after the offer period has expired and the goods are no longer available under that particular offer, we will notify you before we dispatch the goods. Refunds for products purchased as a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.

    Website Registration & Password

    When registering on www.thehealthshopswansea.co.uk, please ensure that the personal information you provide is accurate, true, current, and complete in all respects. By using this site you agree not to impersonate any other person or entity, or use a false name.

    Customer Satisfaction Guarantee

    We hope you will be happy with your purchase. However, in the unlikely event that you are not completely satisfied with any of the products that you have purchased from The Health Shop you must return the item(s) to us, informing us in writing of your reasons for not being satisfied with the product.

    If necessary, The Health Shop will contact the manufacturers on your behalf and investigate your complaint as quickly and efficiently as possible. We will keep you up to date and informed of our progress.

    If an item is found to be damaged upon delivery it will be replaced by The Health Shop, but we may request that the damaged items be returned to us before issuing the replacement. You must inform us on 01792 360 299 within 4 days of receiving your order if any of the items are damaged. You may also be asked to complete a Lost Parcel or Damaged Items declaration form before a replacement can be issued.

    The Health Shop aims to provide our customers with the best possible service at all times. Should you have any comments or suggestions on how to improve our service, please put them in writing to:

    email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

    or postal address: Unit 10-11/Castleton Walk, Newton Rd, Swansea SA3 4AXH